Return & Refund Policy

Thank you for shopping with Blacklyte. To ensure a smooth and transparent return process, please carefully review the following policy.

Initiating a Return

To start a return, please contact our customer service at support@goblacklyte.com with your proof of purchase. Unauthorized returns will not be accepted. Returns must be requested within 30 days of receiving your product. Upon approval, we will provide you with a return shipping label and detailed instructions on how to send your item back to us. Please provide tracking information within 7 days of receiving the return label to expedite the processing of your return.

Return Eligibility

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging with all tags attached. Returns that do not meet these conditions may incur additional fees.

If the original packaging is not returned, or if the item or packaging is damaged or missing components, a damage fee may be applied to cover the cost of restoration or replacement. This fee ensures that returned products meet resale standards. We ask that you carefully inspect and pack your items before returning them to avoid any additional charges.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping fees for all non-quality-related returns, including returns for reasons such as changing your mind or ordering the wrong item.
• Manufacturer's Defects: If your return is due to a manufacturer's defect or damage during shipping, we may cover the return shipping costs. Please contact us with details for assessment.

Damages and Issues

Upon receiving your order, please inspect it thoroughly. If the product is damaged, defective, or if you received the wrong item, contact us immediately. We will address the issue promptly and take the necessary steps to rectify it.

Non-returnable Items

Please note that sale items, gift cards, and promotional items are non-returnable.

Exchanges

If you wish to exchange an item, we recommend processing a return first. Once approved, you can place a new order for the replacement product. This process ensures a faster exchange. 

Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, refunds will be processed to your original payment method within 14 business days. Please note that banks or credit card companies may take additional time to post the refund. If you have not received your refund within 15 business days, please contact us at support@goblacklyte.com.

Warranty Returns

For warranty-related returns or repairs, the customer is responsible for all shipping costs, including return and replacement shipments. If a warranty claim is approved, we will provide further instructions on shipping procedures.  We may cover the return shipping costs. Please contact us with details for assessment.

For any additional questions, don't hesitate to reach out to us at support@goblacklyte.com. We're here to help!